Fbkk's Privacy Policy – Your data is fully secure

1 Introduction

Fbkk is a modern online gaming platform built for users in Bangladesh. We understand how valuable your personal information is. This Privacy Policy is designed to give you a clear picture of what data fbkk collects, why it is collected, and how it is kept secure.

The core purpose of our Privacy Policy is to be completely transparent with you. fbkk believes that user trust is a platform's greatest asset, which is why we make no compromises on data protection. This policy is written in plain English so that users in Bangladesh can easily understand it.

2 What Information Is Collected

Fbkk only collects information that is genuinely needed to operate the platform and provide you with the best service. We never ask for data we do not need.

3 How Your Information Is Used

Fbkk uses your information only for defined, legitimate purposes. We never use your data for unnecessary reasons or share it with third parties for advertising.

Your information is used for the following purposes:

• To complete the account registration and verification process.
• To process deposit and withdrawal transactions.
• To ensure account security and detect fraud.
• To complete age verification and KYC.
• To provide customer service and technical support.
• To fulfill legal obligations.
• To improve and personalize fbkk's services for you.
• To send you promotional offers and updates (subject to your consent).

4 Who Your Information Is Shared With

Fbkk does not generally share your personal information with anyone. However, in the following limited circumstances, certain data may be shared with specific third parties:

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Third-party game companies — only the minimum data necessary for game operation.
• Law enforcement: In cases involving a court order or legal obligation.
• Technology Service Provider: Cloud hosting or security providers — under strict confidentiality agreements.

Even in the above cases, only the minimum necessary information is shared. All third parties are required to comply with fbkk's privacy standards.

5 Cookie Policy

Fbkk uses cookies on its website. Cookies are small data files stored in your browser that help the site remember your preferences and enhance your experience.

• Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
• Analytics Cookies: To understand which parts of the website are used most. You can disable this at any time.
• Marketing Cookies: To show you relevant offers based on your preferences. Entirely optional.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

6 Data Retention Period

Fbkk does not retain your data longer than necessary. Information is kept for as long as your account remains active and for specific periods as required by law.

• Account information: retained for as long as the account is active and up to 5 years after closure.
• Financial transaction records: retained for up to 7 years as required by law.
• Log files and device data: typically 90 days.
• Marketing communication data: until you unsubscribe.

Once the applicable retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified from it.

7 Your Rights

As an fbkk user, you have important rights over your own information. We fully respect each of these rights.

• Right to Know: You can find out what information fbkk holds about you.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to object: You may request to opt out of marketing communications.
• Data Portability: You can request a copy of your data in a portable format.

8 Children's Privacy

Fbkk strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has registered on fbkk, the account will be immediately closed and the associated data deleted.

A note for parents — please monitor your child's online activity. If you believe your underage child is using fbkk, please contact us.

9 Security Measures

Fbkk applies industry-standard security measures to protect your data. Since no platform can guarantee absolute security on the internet, we continuously work to improve our systems.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — to keep your account secure.
• Real-time fraud detection system.
• Regular security audits and penetration testing.
• Sensitive data stored in encrypted databases.
• Restricted staff access — only authorized personnel can view user data.

10 Policy Changes

Fbkk may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered email or through a platform notification. Continued use of fbkk after any changes constitutes your acceptance of the updated policy.

The "Last Updated" date at the top of this page shows when the most recent changes were made. To request a copy of a previous version, please contact our support team.

11 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to the fbkk support team. We are available 24/7, seven days a week.